Terms of Service
Welcome to Sunvanta. These Terms of Service govern your access to and use of our website, products, and related services. By browsing this website, placing an order, or otherwise using any part of our services, you agree to be bound by these Terms. If you do not accept these Terms, please do not use our website or services.
1. Scope of These Terms
These Terms apply to all visitors and users of the website, including customers, browsers, and anyone who interacts with our content, products, or services through sunvanta.com.au.
Our online store is supported by third-party e-commerce technology providers that help us make our products and services available to you.
2. Eligibility to Use the Site
By using this website, you represent that you are at least 18 years of age, or that you are using the site with the consent and supervision of a parent or legal guardian.
You may not use our website or products for any unlawful, unauthorised, or prohibited purpose, or in violation of any applicable Australian laws, regulations, or third-party rights.
3. Acceptable Use
You must not misuse the website or any part of our services. This includes, without limitation, introducing viruses or malicious code, attempting to interfere with the operation or security of the site, collecting data without authorisation, or using the site in a fraudulent, abusive, misleading, or unlawful manner.
We reserve the right to suspend or terminate access to the site or services if we believe a user has violated these Terms.
4. General Service Conditions
We may refuse service, restrict transactions, or limit access to our website at any time where reasonably necessary, including for operational, legal, or security reasons.
You understand that content you submit through the website, other than payment details, may be transmitted through different networks and adapted to technical requirements. Payment information is handled through secure encrypted processing channels.
You may not reproduce, copy, resell, exploit, or commercially use any part of the website, services, or content without our prior written consent.
5. Site Information and Accuracy
We aim to keep all content on this website accurate, current, and useful. However, some information may occasionally contain typographical errors, inaccuracies, omissions, or outdated details — including product descriptions, pricing, availability, promotional content, or delivery estimates.
We may correct, revise, or update website content at any time without prior notice.
6. Changes to Products, Services, and Prices
Product prices, specifications, promotions, and availability may change from time to time without notice. All prices are displayed in Australian Dollars (AUD) and are inclusive of applicable taxes unless otherwise stated.
We reserve the right to modify, suspend, limit, or discontinue any product, service, feature, or part of the website where necessary. We will not be liable for any such modification, suspension, or discontinuation made in good faith, except where required by Australian law.
7. Product Availability and Display
Some products may be available only in limited quantities. Returns, exchanges, and refunds are subject to our Refund & Returns Policy and your rights under the Australian Consumer Law.
We make reasonable efforts to display product images, finishes, colours, and details as accurately as possible. However, we cannot guarantee that colours or appearance shown on your screen will exactly match the physical product, as display settings may vary between devices.
We may limit quantities purchased per person, per household, or per order, and may decline or cancel transactions where reasonably necessary.
8. Orders, Billing, and Account Information
We reserve the right to accept, reject, limit, or cancel any order at our discretion, including orders that appear fraudulent, unauthorised, or associated with resale activity or inventory issues.
You agree to provide current, complete, and accurate purchase, billing, shipping, and account information when placing an order, and to update it promptly as needed.
9. Optional Tools and Third-Party Features
From time to time, we may offer access to tools or features provided by third parties, made available for convenience only. Unless expressly stated, such tools are provided on an "as available" and "as is" basis, without warranties or guarantees from Sunvanta. Your use of any optional third-party feature is at your own risk and subject to that third party's terms.
10. External Links
Our website may contain links to third-party websites provided for convenience only. We are not responsible for the content, accuracy, or practices of any third-party website. Use of such links is at your own discretion and risk.
11. Feedback, Submissions, and User Content
If you send us suggestions, reviews, ideas, comments, or other submissions, you agree that we may use, reproduce, publish, and distribute those materials in any medium without restriction or compensation. You are responsible for ensuring your submission does not violate any law, infringe third-party rights, or contain harmful or misleading material.
We reserve the right to remove content we consider unlawful, offensive, defamatory, misleading, or otherwise inappropriate.
12. Personal Information and Privacy
Any personal information you provide is collected, used, and disclosed in accordance with our Privacy Policy and the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).
You have the right to access, correct, or request deletion of your personal information held by us. To exercise these rights, please contact us using the details in Section 24.
13. Errors, Inaccuracies, and Omissions
We reserve the right to correct errors in pricing, product descriptions, availability, or promotions, and to cancel affected orders where necessary — including after an order has been placed. Where a cancellation occurs, we will notify you promptly and issue a full refund.
14. Prohibited Activities
You may not use the website or services for any prohibited purpose, including but not limited to:
- Violating any applicable Australian or international laws or regulations
- Infringing intellectual property, privacy, or consumer protection rights
- Harassing, abusing, or discriminating against others
- Submitting false or misleading information
- Uploading malicious code or attempting to compromise the site
- Spamming, scraping, phishing, or other abusive technical activity
- Interfering with the security or proper operation of the website
Any breach of this section may result in suspension or permanent termination of your access.
15. Australian Consumer Law — Statutory Guarantees
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.
For major failures, you are entitled to:
- A replacement or full refund of your choice; and
- Compensation for any other reasonably foreseeable loss or damage.
For failures that are not major, you are entitled to have the product repaired or replaced, or to receive a refund, within a reasonable time.
Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law or any other applicable legislation that cannot lawfully be excluded.
16. Disclaimer of Warranties
To the fullest extent permitted by law — and subject to your rights under the Australian Consumer Law — all products, services, content, and materials made available through this website are provided on an "as is" and "as available" basis. We do not warrant that the website will be uninterrupted, timely, secure, or error-free.
17. Limitation of Liability
To the maximum extent permitted by applicable Australian law, and subject to the consumer guarantees under the Australian Consumer Law, Sunvanta and its affiliates, officers, employees, agents, and service providers shall not be liable for any indirect, incidental, special, or consequential loss or damage arising out of your use of the website, services, or products.
Where our liability cannot be excluded, it is limited — to the extent permitted by law — to:
- Resupply of the relevant product or service; or
- Refund of the amount paid for the relevant product or service.
18. Indemnification
You agree to indemnify and hold harmless Sunvanta and its affiliates, directors, employees, and service providers from any claim, loss, liability, damage, or expense (including reasonable legal costs) arising from your breach of these Terms, misuse of the website, or violation of any law or third-party rights.
19. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable under Australian law, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
20. Termination
These Terms remain in effect unless terminated. We may suspend or terminate your access without notice if we reasonably believe you have breached these Terms or acted in a way that could cause harm or legal risk.
Any obligations or liabilities incurred before termination will survive where applicable.
21. Governing Law and Jurisdiction
These Terms are governed by the laws of [insert applicable Australian state or territory, e.g. New South Wales]. Any disputes will be subject to the non-exclusive jurisdiction of the courts of that state or territory, and the applicable federal courts of Australia.
Nothing in this clause limits any rights you may have under the Australian Consumer Law or other applicable Commonwealth legislation.
22. Entire Agreement
These Terms, together with any other policies or notices posted on this website, constitute the full agreement between you and Sunvanta regarding your use of the website and services.
23. Updates to These Terms
We may revise these Terms from time to time. Any updated version will be posted on this page with a revised effective date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.
24. Contact Information
For questions about these Terms or to make a privacy-related request, please contact us at:
Sunvanta Australia 📧 support@sunvantashop.com 🌐 sunvanta.com.au
For information about your rights as a consumer, visit the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au, or the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.