Privacy Policy

Privacy Policy

At Sunvanta, your privacy matters to us. This policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with our services.

By accessing or using sunvantashop.com, you agree to the practices described in this policy.

1. Overview

This Privacy Policy applies to all interactions with Sunvanta, including browsing our website, placing orders, and communicating with our support team. It has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are committed to handling your personal information responsibly, transparently, and in compliance with applicable Australian law.

2. Information We Collect

We collect information in several ways in order to provide a smooth and secure experience.

Information you provide directly

  • Name, email address, and phone number
  • Billing and shipping details
  • Account login credentials
  • Order history and preferences
  • Messages sent to our support team

Information collected automatically

  • Device type, browser, and operating system
  • IP address and general location data
  • Website activity such as pages viewed and interactions
  • Data collected through cookies and similar technologies

Information from third parties

  • E-commerce platform providers (such as Shopify)
  • Payment services (including Stripe and PayPal)
  • Shipping and logistics partners (such as Australia Post, StarTrack, and Aramex)
  • Marketing and analytics providers

3. How We Use Your Information

We use your personal information to support our business operations and improve your experience, including to:

  • Process and fulfil your orders
  • Communicate with you about purchases or enquiries
  • Provide customer support
  • Improve website performance and usability
  • Send promotional content (you may unsubscribe at any time)
  • Detect and prevent fraud or security issues
  • Comply with our legal and regulatory obligations under Australian law

We will only use your personal information for the purpose for which it was collected, or for a directly related purpose, unless you have consented otherwise or we are required by law to do so.

4. Cookies & Tracking Technologies

We use cookies and similar tools to enhance functionality, analyse traffic, and personalise your browsing experience.

You may control or disable cookies through your browser settings at any time, though this may affect certain features of our website.

For more details, please refer to Shopify's cookie policy: https://www.shopify.com/legal/cookies

5. Sharing of Information

We only share your personal information where necessary to operate our business. This may include:

  • E-commerce and payment providers
  • Delivery carriers such as Australia Post, StarTrack, and Aramex
  • Analytics and advertising platforms (e.g. Google, Meta)

We do not sell your personal information to third parties.

Where we engage third-party service providers, we take reasonable steps to ensure they handle your information in accordance with the Australian Privacy Principles.

6. Data Retention

We retain your personal information only for as long as necessary to meet our legal and operational obligations:

  • Order records: up to 7 years (in line with Australian taxation and consumer law requirements)
  • Account information: up to 2 years after account closure
  • Marketing data: until you unsubscribe or withdraw consent

Once information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, including through:

  • Secure encryption (SSL/TLS)
  • Controlled access to sensitive data
  • Ongoing monitoring of our systems

While no system is entirely risk-free, we continuously work to strengthen our security practices and will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in the event of an eligible data breach, as required under the Privacy Act 1988 (Cth).

8. Overseas Disclosure of Personal Information

Some of our third-party service providers may be located or store data outside of Australia, including in the United States. Before disclosing your personal information to an overseas recipient, we take reasonable steps to ensure that they handle it in a manner consistent with the Australian Privacy Principles.

By using our website, you acknowledge that your information may be transferred to and processed in countries outside Australia.

9. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you
  • Request corrections to inaccurate, incomplete, or out-of-date information
  • Opt out of marketing communications at any time
  • Make a complaint if you believe your privacy rights have been breached

To exercise any of these rights, please contact us at: support@sunvantashop.com

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC): 🌐 www.oaic.gov.au 📞 1300 363 992

10. Children's Privacy

Our website is not directed at children under the age of 15. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us and we will take prompt steps to remove it.

11. External Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites and encourage you to review their privacy policies independently.

12. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be published on this page with a revised effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please get in touch with us.

📧 Email: support@sunvantashop.com 🕘 Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (AEST)